About Us

Bill McDermott has made a career of building and improving businesses through optimization of people, process, analytics, and technology. He has the uncanny ability to gather and understand data to improve efficiency and performance. He has a demonstrated history of providing a communication bridge between marketing, sales, operations and IT.  Bill is an outstanding problem solver committed to the pursuit of excellence in all aspects of execution!

With more than 30 years of proven business success, Bill has experience with start-ups, mid-sized companies, as well as Fortune 500 corporations. He really sets himself apart from the crowd when consulting on telephony platforms (IVR, ACD, and Dialer), as well as CRMs.  Here are a few accomplishments.

• Helped a company improve revenue by $23 million by reducing client cancellation rate 37.5%, increasing outbound calls 40%, and reducing inbound call abandonment rate 66%.
• Helped a company increase dials per agent 102% and calls handled per agent 62%.  The result was a 40% increase in sales per agent.
• Helped a company increase top-line revenue by 158%, 38%, and 41% over a 3-year period.  Helped the same company improve net income by 1%, 9%, and 77% over the same 3-year period.
• Helped a company increase prospect creation rate by 14% and sales conversion rate by 10%.